www.bluebellwoodcraftshapes.co.uk - Company Message


I cut, pack and post orders in the order they come in. 
Because it is only fair to customers, I don't queue jump any orders so please order well in advance of any deadlines you may have and please don't ask for immediate posting of an order as I will be unable to do so. Because I am a sole trader I can take slightly longer than other companies to process orders.
I aim to process orders within 4-5 working days, plus 2-3 days for delivery by Royal Mail or 1-3 days for courier delivery.
When I am very busy, especially at peak times of the year, orders may take me a little while longer to process, anything from 10 - 15 working days. If a parcel has not arrived after 15 working days from receiving my confirmation of posting email please contact me. 
For custom orders or for any items that have to be adjusted, please allow up to 3 weeks for order to be made ready to post.

I want you to be completely happy with your purchase from Bluebellwood. If you are not completely satisfied, for any reason, simply return the item to me within 14  days of receipt of order for a full refund. Please note that the item must be in its original condition and not marked or used in any way. You must return your item by recorded post, normal 1st or 2nd class post is not acceptable. I am sorry that I can't refund postage costs if you change your mind. If an incorrect address is given when placing an order and the parcel is returned back to me then free postage will not be available on the 2nd posting of the order and a paypal receipt will be sent for the amount needed to post it out again to you.   
If your item is faulty it must be reported to me within 24 hours of receipt of your order and under the terms of my guarantee I will replace the items or give you a full refund. Customers must pay for return postage using recorded delivery or signed for courier delivery.
Custom orders are non returnable once purchased and no refund is available unless it has a manufacturing fault. 
If you decide to cancel your order before it has been posted out to you then I will refund your order money and postage costs back to your Paypal account.

Your satisfaction with my products is very important to me. All my items are produced to a very high standard, Please be aware that variations in colour and weight or thickness can occur as plywood is a natural product and all sizes are approximate. 
If you are not satisfied with your order or you find it is damaged I will provide a full 14 -day guarantee. Simply return the item at your own expense explaining why it has been returned and I will replace the item or refund you your payment back.

I will never transfer any of your details to another company, Third party or Marketing organisation. I hope that you are happy with your items purchased and want to come back to Bluebellwood again and again and to pass on details of the items purchased to other crafters .Protecting your privacy is very important to me, I only keep your contact details so that I can keep in touch with you and send you offers when available and for mailing purposes.
I never receive card payment details when a sale is paid for so your payment details are secure if paying through Paypal.

All photos on this website are covered by copyright to Bluebellwood Craft Shapes and cannot be copied or used by anyone without prior consent from myself. All shapes are covered by copyright to Bluebellwood Craft Shapes and must not be copied or reproduced in any way. Once decorated the shapes are able to be displayed for sale by customers on customers sites and for resale and general use.
The contents and graphics on my website are covered by copyright under UK copyright laws.
Any designs produced for customers remains the property of Bluebellwood Craft Shapes and can be displayed on my website for general sale at any time.

 © Bluebell Wood Craft Shapes 2012 - 2017